Appropriate service robots in exchange and communal relationships
Woojung Chang, Kyoungmi (Kate) Kim
| Year of publication: |
2022
|
|---|---|
| Authors: | Chang, Woojung ; Kim, Kyoungmi |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 141.2022, p. 462-474
|
| Subject: | Competence | Customer-robot interaction | Relationship orientation | Service encounter | Service robot | Warmth | Roboter | Robot | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Dienstleistung | Services | Soziale Beziehungen | Social relations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.11.044 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013168036