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A Comparative Study on Costs Incurred in Recruitment Process, BPO Sector, India
Sarma, Sreekanth, (2010)
Expanding International Supply Chains : The Role of Emerging Economies in Providing it and Business Process Services
Engman, Michael, (2007)
Capturing value amidst constant global restructuring? : information-technology-enabled services in India, the Philippines and Kenya
Kleibert, Jana M., (2020)
The economics of good communication in outsourced and offshored (O and O) call centres : how much does good English communication cost in Asian call centres?
Lockwood, Jane, (2013)
Theorising communications coaching in Asian contact centres : what is the approach?
Lockwood, Jane, (2018)
Understanding each other : strategies for accommodation in a virtual business team project based in China
Lockwood, Jane, (2020)