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Matchmaking : the influence of monitoring environments on the effectiveness of performance pay systems
Belfield, Richard, (2002)
The role of performance-related pay in renegotiating the "effort bargain" : the case of the British public service
Marsden, David, (2004)
Incentives, monitoring, and employee stock ownership plans : new evidence and interpretations
Pendleton, Andrew, (2006)
What are the fundamental features supporting service quality?
Ueno, Akiko, (2010)
Which HRM practices contribute to service culture
Ueno, Akiko, (2012)
Which management practices are contributory to service quality? : part 2 ; findings from in-depth interviews
Ueno, Akiko, (2009)