//-->
Are service marketing models really used in modern practice?
Kauppinen-Räisänen, Hannele, (2015)
Enhancing knowledge development in marketing
(2011)
"Marketing theory and applications" ; 2001=Vol. 12
Krishnan, Ram, (2001)
Interpretation of services marketing concepts
Kauppinen-Räisänen, Hannele, (2007)
Service management and marketing : a customer relationship management approach
Grönroos, Christian, (2000)
Marknadsföring i tjänsteföretag
Grönroos, Christian, (1987)