Are soft practices important for quality improvement?
Year of publication: |
2013
|
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Authors: | Muhammad Madi Bin Abdullah ; Tarí, Juan José |
Published in: |
Journal for global business advancement : JGBA. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-966X, ZDB-ID 2193383-2. - Vol. 6.2013, 2, p. 78-91
|
Subject: | soft practices | Malaysia | electrical and technologies firms | quality improvement | total quality management | quality management | management commitment | customer focus | employee empowerment | training | reward and recognition | supplier management | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Personalmanagement | Human Resource Management |
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