Are TQM practices supporting customer satisfaction and service quality?
| Year of publication: |
2011
|
|---|---|
| Authors: | Ooi, Keng-Boon ; Lin, Binshan ; Tan, Boon-In ; Chong, Alain Yee-Loong |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 25.2011, 6 (13.9.), p. 410-420
|