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Rethinking customer relationships
Bettencourt, Lance A., (2015)
Re-inquiries - Reference Diversity in JCR, JM, and JMR: A Reexamination and Extension of Tellis, Chandy, and Ackerman (1999)
Bettencourt, Lance A., (2001)
The Impact of Voice and Justification on Students' Perceptions of Professors' Fairness
Schmidt, Thomas A., (2003)