ARTICLES - Linking Customer Satisfaction to Product Design: A Key to Success for Volvo
| Year of publication: |
2000
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|---|---|
| Authors: | Gustafsson, Anders ; Ekdahl, Fredrik ; Falk, Kurt ; Johnson, Michael |
| Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 7.2000, 1, p. 27-38
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