Artificial intelligence in customer-facing financial services : a systematic literature review and agenda for future research
Janin Karoli Hentzen, Arvid Hoffmann and Rebecca Dolan and Erol Pala
| Year of publication: |
2022
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|---|---|
| Authors: | Hentzen, Janin Karoli ; Hoffmann, Arvid O. I. ; Dolan, Rebecca ; Pala, Erol |
| Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 40.2022, 6, p. 1299-1336
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| Subject: | Artificial intelligence | Bank marketing | Financial services | Systematic literature review | Künstliche Intelligenz | Finanzdienstleistung | Bibliometrie | Bibliometrics | Bank | Bankmarketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-09-2021-0417 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013397791