Artificial intelligence in frontline service encounters : a systematic review and research agenda
Sneha Rose George, Manu C, Manoj Edward
| Year of publication: |
2025
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|---|---|
| Authors: | George, Sneha Rose ; Manu C ; Edward, Manoj |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 49.2025, 3, Art.-No. e70048, p. 1-41
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| Subject: | artificial intelligence | systematic literature review | AI-driven service encounters | human–AI interaction | TCCM | Künstliche Intelligenz | Artificial intelligence | Bibliometrie | Bibliometrics | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.70048 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015374771