Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Marcello M. Mariani and Matteo Borghi
| Year of publication: |
2024
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|---|---|
| Authors: | Mariani, Marcello M. ; Borghi, Matteo |
| Published in: |
International journal of production research. - London [u.a.] : Taylor & Francis, ISSN 1366-588X, ZDB-ID 1485085-0. - Vol. 62.2024, 15, p. 5400-5416
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| Subject: | Artificial intelligence | customer satisfaction | online reviews | resilience | service operations | service robots | Künstliche Intelligenz | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Roboter | Robot | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2022.2160027 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015053696