Assessing contact personnel/ customer interaction in a small town: differences between large and small retail districts
Year of publication: |
1999
|
---|---|
Authors: | Klemz, Bruce R. |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 13.1999, 3, p. 194-207
|
Publisher: |
MCB UP Ltd |
Subject: | Customer service | Personnel | Retailing | Service quality | Services marketing |
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