Assessing customer satisfaction of the modern grocery platform by using e-Servqual
Dian Palupi Restuputri, Marsha Ayuningtyas Pratiwi and Ilyas Masudin
| Year of publication: |
2024
|
|---|---|
| Authors: | Restuputri, Dian Palupi ; Pratiwi, Marsha Ayuningtyas ; Masudin, Ilyas |
| Published in: |
Customer relationship management : methods, opportunities and challenges. - New York : Nova Science Publishers, ISBN 979-8-89113-662-5. - 2024, p. 39-65
|
| Subject: | literature review | mobile technologies | smart phones | Kundenzufriedenheit | Customer satisfaction | Mobiltelefon | Mobile phone | Mobilkommunikation | Mobile communications | Konsumentenverhalten | Consumer behaviour | Bibliometrie | Bibliometrics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072360