Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ji-Feng Ding, Wen-Hwa Shyu, Chun-Tsen Yeh, Pi-Hui Ting, Chung-Te Ting, Chien-Pang Lin, Chien-Chang Chou, Su-Sin Wu
| Year of publication: |
August 2016
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| Authors: | Ding, Ji-Feng ; Shyu, Wen-Hwa ; Yeh, Chun-Tsen ; Tingg, Pi-Hui ; Ting, Chung-Te ; Lin, Chien-Pang ; Chou, Chien-Chang ; Wu, Su-Sin |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 55.2016, p. 203-212
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| Subject: | Customer value | Express service provider | Fuzzy MCDM | Kundenwert | Taiwan | Fuzzy-Set-Theorie | Fuzzy sets | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2016.06.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011547854