Assessing information quality in manufacturing planning and control processes

Purpose – The purpose of this paper is to define dimensions for describing information quality deficiencies and to describe forecast and customer order information quality deficiencies on various manufacturing planning and control levels. Design/methodology/approach – The purpose is fulfilled through the following steps: firstly, a literature review on information quality in manufacturing planning and control processes is conducted and the dimensions for describing information quality deficiencies are identified and defined, secondly, three case studies are presented in order to describe the phenomena in the companies' various manufacturing planning and control levels. Findings – A gross list of ten dimensions were defined from the literature and used in describing information quality deficiencies in forecasts and customer orders of three different cases. Originality/value – Information quality deficiencies in manufacturing planning and control processes has been the subject of little research so far, despite the fact that the studied processes are extensively dependent on the input information. The contribution lies in the defined and exemplified dimensions for describing information quality deficiencies as a first step towards an information quality assessment model for manufacturing planning and control.