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Assessing market performance : the current state of metrics
Ambler, Tim, (2001)
Marketing metrics in action : creating a performance-driven marketing organization
Patterson, Laura, (2009)
Multiple perspectives of performance measures
Chenhall, Robert H., (2007)
Beware the silver metric : marketing performance measurement has to be multidimensional ; report No. 06-113
Ambler, Tim, (2006)
Response to Ambler and Roberts' " Beware the silver metric" : report No. 06-114
Peppers, Don, (2006)
A word of warning clarified : reactions to Peppers and Rogers' response ; report No. 06-115