Assessing mobile wallet service quality using analytic hierarchy process and fuzzy evaluation method
Ashwarya Kapoor, Rajiv Sindwani and Manisha Goel
| Year of publication: |
2025
|
|---|---|
| Authors: | Kapoor, Ashwarya ; Sindwani, Rajiv ; Goel, Manisha |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 50.2025, 2, p. 246-266
|
| Subject: | AHP | analytic hierarchy process | FEM | fuzzy evaluation method | mobile wallet service quality | prioritisation | service quality score | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Bewertung | Evaluation | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2025.144481 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015445204