Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Yann B. Ferrand, Lawrence D. Fredendall, Jennifer C. Siemens, Danny Weathers, Ronald G. Pirrallo, and Matthew D. Bitner
| Year of publication: |
2022
|
|---|---|
| Authors: | Ferrand, Yann B. ; Fredendall, Lawrence D. ; Siemens, Jennifer C. ; Weathers, Danny ; Pirrallo, Ronald G. ; Bitner, Matthew D. |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 29.2022, 3, p. 160-182
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| Subject: | healthcare industry | patient experience | patient satisfaction measurement | quality practices | Patienten | Patients | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Notaufnahme | Emergency department | Messung | Measurement | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10686967.2022.2083037 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013410705