Assessing students' rating in higher education : a SERVQUAL approach
Year of publication: |
2009
|
---|---|
Authors: | Chatterjee, Aditya ; Ghosh, Chiranjib ; Bandyopadhyay, Souvik |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 9/10, p. 1095-1109
|
Subject: | Hochschullehrer | Higher education staff | Personalbeurteilung | Employee appraisal | Studierende | Students | Indien | India |
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