Assessing the enterprise’s knowledge management maturity level

Knowledge is not manageable, as if it were data or information. Consequently, Knowledge Management (KM) must address activities that utilise and create knowledge, instead of addressing knowledge by itself. With regard to this issue, we elaborated on a sociotechnical approach of KM within the enterprise, and we synthesised it into an empirical model called the Model for General Knowledge Management within the Enterprise (MGKME). One purpose of this model is to serve as a template to enable assessing the enterprise's KM maturity level.