Assessing the management costs of delivering services under alternative institutional arrangements

In this paper we assess the management costs of delivering services under alternative institutional arrangements. We develop an analytic framework based on transaction cost and public sector network theories to identify management costs public managers face in delivering services directly and via contract. Results from a survey of refuse collection managers in Ohio indicate that direct service provision carries higher management costs, though when combined with vendors’ activities, contracting carries more monitoring costs. These results suggest two important contributions to knowledge and contract management practice. First, we develop an innovative approach to assessing management costs. Second, we use our framework to determine whether there are differences in management costs under alternative institutional arrangements that managers should take into account as they approach the “make or buy” decision.