Assessing the service quality and customer satisfaction on Islamic banking by using SERVQUAL model
Muhammad Zulfaris Mohd Salleh, Azwan Abdullah, Noorshella Che Nawi & Mohd Zulkifli Muhammad
| Year of publication: |
2019
|
|---|---|
| Authors: | Muhammad Zulfaris Mohd Salleh ; Azwan Abdullah ; Che Nawi, Noorshella ; Mohd Zulkifli Muhammad |
| Published in: |
Research in world economy. - Toronto : Sciedu Press, ISSN 1923-3981, ZDB-ID 2647497-9. - Vol. 10.2019, 2, p. 79-83
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| Subject: | assessing the service quality | customer satisfaction | Islamic banking | SERVQUAL Model | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Islamisches Finanzsystem | Islamic finance | Bankgeschäft | Banking services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5430/rwe.v10n2p79 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012231943