Assessing Users' Perceptions on how to Improve Public Services Quality
| Year of publication: |
2012
|
|---|---|
| Authors: | Carvalho, Cludia ; Brito, Carlos |
| Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437X. - Vol. 14.2012, 4 (1.5.), p. 451-473
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