Assessing visitor satisfaction at a South African zoo by means of an importance-performance analysis
Prudence Jeaneth Ngwenya, Uwe Peter Hermann and Lisa Charmaine Welthagen
| Year of publication: |
2023
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|---|---|
| Authors: | Ngwenya, Prudence Jeaneth ; Hermann, Uwe Peter ; Welthagen, Lisa Charmaine |
| Published in: |
International journal of leisure and tourism marketing : IJLTM. - Olney : Inderscience Enterprises, ISSN 1757-5575, ZDB-ID 2524891-1. - Vol. 8.2023, 1, p. 36-52
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| Subject: | attributes | importance-performance analysis | IPA | national zoological garden | nature-based tourism | NBT | NZG | visitor satisfaction | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Südafrika | South Africa | Ökotourismus | Ecotourism | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Tourismus | Tourism |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJLTM.2023.138751 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015066861