Assessment of the Three-Column Format SERVQUAL: An Experimental Approach
| Year of publication: |
2000
|
|---|---|
| Authors: | Caruana, Albert ; Ewing, Michael T. ; Ramaseshan, B. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 49.2000, 1, p. 57-65
|
| Publisher: |
Elsevier |