Assuring quality at the source with varying worker skills : economic justification of the online repair policy
Year of publication: |
2008
|
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Authors: | Shin, Dooyoung ; Min, Ho-key |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 4.2008, 6, p. 709-729
|
Subject: | Internet | Instandhaltung | Maintenance policy | Qualitätsmanagement | Quality management | Kosten | Costs |
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