Attitudinal and situational determinants of self-service technology use
Haemoon Oh, Miyoung Jeong, Seonjeong (Ally) Lee, Rodney Warnick (University of Massachusetts-Amherst)
| Year of publication: |
February 2016
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|---|---|
| Authors: | Oh, Haemoon ; Jeong, Miyoung ; Lee, Seonjeong ; Warnick, Rodney B. |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 40.2016, 2, p. 236-265
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| Subject: | self-service technology | technology acceptance | waiting line | service complexity | technology trust | technology anxiety | Selbstbedienung | Self-service | Innovationsakzeptanz | Innovation adoption | Technischer Fortschritt | Technological change | Technologie | Technology | Kundenzufriedenheit | Customer satisfaction | Informationstechnik | Information technology | Vertrauen | Confidence | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348013491598 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011434642