Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk
Abhijeet Biswas, Deepak Jaiswal and Rishi Kant
| Year of publication: |
2023
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|---|---|
| Authors: | Biswas, Abhijeet ; Jaiswal, Deepak ; Kant, Rishi |
| Published in: |
The international journal of productivity and performance management. - Bradford : Emerald, ISSN 1758-6658, ZDB-ID 2024364-9. - Vol. 72.2023, 2, p. 469-490
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| Subject: | Bank reputation | Customer loyalty | Customer satisfaction | Indian retail banking | Perceived risk | Perceived service innovation | Perceived service quality dimensions | Perceived trust | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Vertrauen | Confidence | Privatkundengeschäft | Personal banking | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Indien | India | Bankgeschäft | Banking services | Electronic Banking | Electronic banking |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPPM-04-2021-0196 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014307496