//-->
When the LOST found teams : a consideration of teams within the individualised call centre environment
Townsend, Keith, (2004)
Managing work and employment in Australian and Indian call centres
Russell, Bob, (2009)
Learning to control: training and work organization in Australian call centres
Smith, Andrew, (2008)
Workforce and skill restructuring in Australia
Connell, Julia, (1998)
Skill, training and workforce restructuring in Australia : an overview
Connell, Julia, (2001)
Temporary agency work in Australia and New Zealand : out of sight and outside the regulatory net
Burgess, John, (2004)