Automation to handle customer complaints in banks : current status, clients' satisfaction and challenges
Md. Mahbubur Rahman Alam (Associate Professor, BIBM), Shamsun Nahar Momotaz, (Ph.D. Associate Professor, BIBM), B. M. Zahid-Ul Haque (Regional Commercial Director (Bangladesh & Nepal), TRECCERT, Germany and Field CISO (South Asia), GuardYoo, Ireland)
| Year of publication: |
March, 2025
|
|---|---|
| Authors: | Alam, Md. Mahbubur Rahman ; Momotaz, Shamsun Nahar ; Zahid-Ul Haque, B. M. |
| Publisher: |
Dhaka, Bangladesh : Bangladesh Institute of Bank Management (BIBM) |
| Subject: | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Automatisierung | Automation | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Bank |
freely available
| Extent: | 1 Online-Ressource (circa 82 Seiten) Illustrationen |
|---|---|
| Series: | Research monograph. - Dhaka, Bangladesh : Bangladesh Institute of Bank Management (BIBM), ZDB-ID 3194438-3. - Vol. 73 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Graue Literatur ; Non-commercial literature |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015132911