Autonomy or security? : core value trade-offs and spillovers in servicescapes for vulnerable customers
Birgitta Sandberg, Leila Hurmerinta, Henna M. Leino, and Mira Menzfeld
| Year of publication: |
2022
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|---|---|
| Authors: | Sandberg, Birgitta ; Hurmerinta, Leila ; Leino, Henna M. ; Menzfeld, Mira |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 1, p. 9-28
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| Subject: | core values | nursing home | servicescape | transformative services | vulnerability | Dienstleistungsqualität | Service quality | Spillover-Effekt | Spillover effect | Pflegeheim | Nursing home | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705211012472 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012887031