Avatar-mediated service encounters : impacts and research agenda
Kentaro Watanabe and Bach Quang Ho
| Year of publication: |
2023
|
|---|---|
| Authors: | Watanabe, Kentaro ; Ho, Bach Quang |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 43.2023, 3/4, p. 134-153
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| Subject: | Avatar technology | COVID-19 | frontline employee | frontline service technology | remote service | robotic avatar | technology-mediated service encounter | virtual avatar | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Coronavirus | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople | Virtuelle Realität | Virtual reality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2023.2169277 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014321569