Avoiding CRM Backlash - Attend to the people side not the technology side
| Year of publication: |
2001
|
|---|---|
| Authors: | Frazier, Richard |
| Published in: |
Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity. - Provo, Utah : IPCL, ISSN 8756-2308, ZDB-ID 1124110x. - Vol. 18.2001, 11, p. 15
|