B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
| Year of publication: |
2003
|
|---|---|
| Authors: | Cook, Lori S. ; Bowen, David E. ; Chase, Richard B. ; Dasu, Sriram ; Stewart, Doug M. ; Tansik, David A. |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 43.2003, 1, p. 39-40
|