B ORGANIZATIONAL BEHAVIOR - Work relationships in telephone call centers: Understanding emotional exhaustion and employee withdrawal Bc: 130
| Year of publication: |
2003
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|---|---|
| Authors: | Deery, Stephen ; Iverson, Roderick ; Walsh, Janet |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 43.2003, 4, p. 379-380
|