//-->
A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction
Voss, Christopher A., (2004)
The influence of an integration strategy on competitive capabilities and business performance: An exploratory study of consumer products manufacturers
Rosenzweig, Eve D., (2003)
Through the service operations strategy looking glass: Influence of industrial sector, ownership, and service offerings on B2B e-marketplace failures
Rosenzweig, Eve D., (2011)