A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP
| Year of publication: |
2011
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|---|---|
| Authors: | Chen, Fu-Hsiang ; Hsu, Tsung-Shin ; Tzeng, Gwo-Hshiung |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 10742645. - Vol. 30.2011, 4, p. 908-933
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