Balanced Scorecard as an operation-level strategic planning tool for service innovation
| Year of publication: |
2012
|
|---|---|
| Authors: | Luo, Chih-Ming Arthur ; Chang, Hung-Fan ; Su, Chi-Hung |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 12 (1.9.), p. 1937-1957
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