A Balanced Scorecard for Leaders: Implications of the Malcolm Baldrige National Quality Award Criteria - Organizations that win the Malcolm Baldrige National Quality Award undoubtedly have solid if not superior leadership. So it makes sense for leaders to use Award criteria to assess their personal effectiveness as well as their organization's leadership system. These criteria in conjunction with ...
| Year of publication: |
2004
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|---|---|
| Authors: | Bell, Robert R. ; Elkins, Susan A. |
| Published in: |
SAM advanced management journal : amj. - Vinton, Va. : Soc., ISSN 0001-8643, ZDB-ID 71754. - Vol. 69.2004, 1, p. 12-17
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