Balancing frontliners' customer- and coworker-directed behaviors when serving business customers
Year of publication: |
2019
|
---|---|
Authors: | Borgh, Michel van der ; Jong, Ad de ; Nijssen, E. J. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 22.2019, 3, p. 323-344
|
Subject: | product-service solutions | frontline employees | customer-directed behaviors | coworker-directed behaviors | role balance theory |
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