Bank of America Merrill Lynch taps the talent of those who have taken time out : Program puts people back in touch with the world of work

Purpose – The purpose of this paper is to describe Bank of America Merrill Lynch's returning‐talent program, introduced as the company wanted to find a way to tap into the talent pool of people who have taken time out of work to care for family members. Design/methodology/approach – The paper explains the reasons for the program, the form it takes and the results it has achieved. Findings – The paper reveals that, as a lack of confidence can be a barrier for mothers returning to work, the bank wanted a program, which helped them to realize that their previous experience is valuable and relevant. It also wanted mothers to embrace the new skills they have likely acquired, as running a family and home combines many management, budgeting and often diplomacy skills. Practical implications – The paper explains that the three‐day workshop helps participants to identify their strengths, motivation and newly‐developed skills; contains exercises to help to develop an action plan for returning to work; and provides practical examples on how participants can hone their CVs and prepare for interviews. Social implications – The paper explains that Bank of America Merrill Lynch partnered Mumsnet – the online network run by mothers, for mothers – to publicize the program, which is part of the Mumsnet family‐friendly program for developing and promoting family‐friendly practices in business. Originality/value – The paper reveals how the bank is helping to put people who have been out of employment for three years or more back in touch with the world of work.