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Customer attrition analysis for financial services using proportional hazard models
Van den Poel, Dirk, (2004)
Predicting mail-order repeat buying : which variables matter ?
Van den Poel, Dirk, (2003)
Customer base analysis : partial defection of behaviorally-loyal clients in a non-contractual FMCG retail setting
Buckinx, Wouter, (2003)