Banks' e-reputation and customers' e-loyalty in the mobile-banking applications : e-trust and e-satisfaction as mediators and frequency of use as moderator
Karim Ben Yahia, Sarra Berraies
| Year of publication: |
2025
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|---|---|
| Authors: | Yahia, Karim Ben ; Berraies, Sarra |
| Published in: |
European journal of international management : EJIM. - Genève : Inderscience, ISSN 1751-6765, ZDB-ID 2316652-6. - Vol. 25.2025, 1, p. 98-121
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| Subject: | banks' digitalisation | benevolence | competence | customers' e-trust | digital | e-loyalty | e-satisfaction | frequency of use | integrity | mobile banking services | online reputation | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Digitalisierung | Digitization | Kundenzufriedenheit | Customer satisfaction | Bankgeschäft | Banking services | Electronic Commerce | E-commerce | Innovationsakzeptanz | Innovation adoption | Bank | Reputation | Vertrauen | Confidence |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/EJIM.2025.143274 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015376266