Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Prakash K. Chathoth; Gerardo R. Ungson; Levent Altinay; Eric S. W. Chan; Robert Harrington ...
| Year of publication: |
2014
|
|---|---|
| Authors: | Chathoth, Prakash K. ; Ungson, Gerardo R. ; Altinay, Levent ; Chan, Eric S. W. ; Harrington, Robert J. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 42.2014, p. 181-193
|
| Subject: | Consumer engagement | Organisational barriers | Value-creating network | Co-creation | Service-dominant logic | Service-Dominant Logic | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010355164