Barriers of ICT implementation within SMEs in service sector in Albania

The aim of this paper is to discuss the barriers faced by SMEs in service sector in Albania in implementing ICT. The study consisted on face-to-face interview with decision-makers in twenty SMEs in service sector. A number of external and internal barrier are listed and are discussed for the importance level for decision-maker of SMEs. Based on the research results are given some recommendations for managers in facing obstacles and problems that follow the decision process for ICT implementation.