Basic Health Units services quality assessment through Kano and SERVQUAL models
Anderson Barbosa Lacerda, Augusto Sérgio da Silva Souza, Glycia Keylla Lucia Da Silva and Eduardo H. Malheiros De Azevedo and Fagner José Coutinho De Melo
| Year of publication: |
2022
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|---|---|
| Authors: | Lacerda, Anderson Barbosa ; Souza, Augusto Sergio da Silva ; Silva, Glycia Keylla Lucia da ; Azevedo, Eduardo H. Malheiros de ; Melo, Fagner José Coutinho de |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 29.2022, 9, p. 2858-2880
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| Subject: | Basic Health Units | Health | Kano model | Quality evaluation | Unified health system public health | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Gesundheit | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-06-2021-0351 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014231610