Behind the trends in the contact center business and collaborative CRM

by Rico Croci

Year of publication:	2006
Authors:	Croci, Rico
Publisher:	Fribourg : iimt Univ. Press
Subject:	Informationsmanagement \| Information management \| Callcenter \| Call centre \| Marketingmanagement \| Marketing management \| Beziehungsmarketing \| Relationship marketing \| Lieferantenmanagement \| Supplier relationship management
Description of contents:	Table of Contents [gbv.de]

Extent:	XXII, CIII S. graph. Darst. 21 cm
Series:	Series on management in technology / 2, Executive MBA and executive diploma papers IIMT executive MBA, 2002
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-3-906428-74-1
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10003427059