Benchmarking: a process‐driven tool for quality improvement

Suggests that successful TQM initiatives are frequently spurred by “stretch” goals created by benchmarking an organization’s performance and practices with others. Differentiates results and process‐driven benchmarking. Explains how TQM and benchmarking link with the philosophy of continuous improvement

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Year of publication:	1995
Authors:	Zairi, Mohamed ; Hutton, Rob
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 7.1995, 3, p. 35-40
Publisher:	MCB UP Ltd
Subject:	Benchmarking \| Competitive advantage \| Kaizen \| Organizational development \| Process design \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789510087742 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033417