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Identification of benchmarking service units through productivity and quality dimensions
Punniyamoorthy, Murugesan, (2010)
Benchmarking of TQM : the case of Hikma Pharmaceuticals company
Sweis, Rateb J., (2015)
Quality and productivity : role conflict in the service context
Luria, Gil, (2014)
Benchmarking : a signpost to excellence in quality and productivity
Karlöf, Bengt, (1993)
Das Benchmarking-Konzept : Wegweiser zur Spitzenleistung in Qualität und Produktivität
Karlöf, Bengt, (1994)
Benchmarking: A Sign-Post to Excellence in Quality and Productivity
Lev, Benjamin, (1995)