Benchmarking measures of customer satisfaction, quality and performance for new financial service products
| Year of publication: |
1996
|
|---|---|
| Authors: | Edgett, Scott ; Snow, Kim |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 10.1996, 6, p. 6-17
|